Return & Exchange in 30 days
FREE SHIPPING order over $49
 IN BUSINESS since 1998
 Need help? (714) 752-0457

Frequently Asked Questions

How can I place an order?

You can place an order right here on our website. Just add the items you would like to order to your cart, and check out! You can also place an order by calling (714) 752-0457 or emailing our customer service.

What shipping methods are used?

Our online order system automatically defaults to FedEx ground deliveries. You have the option to select USPS instead. If you wish to use the US Postal Service, simply enter the request in the Message section of your order. Expedited deliveries are also available. You can note in the Message section of your order if you want 2-day, 3-day, etc. Your UPS or FedEx account number can also be noted in this section, if you prefer that we bill your account direct.

What types of payment do you accept?

We accept Visa, MasterCard, Discover and American Express. We also accept PayPal.  If you are ordering on behalf of a company or organization, we accept purchase orders.  We also accept checks and bank wires.

Will there be tax charged on my order?

You may be charged tax if your order is shipping within the state of California. If so, your tax will be quoted in your shopping cart during the checkout process.

Where is my package?

You will be emailed a tracking number within 1-2 business days from the time you place your order. We ship by US Postal Service and FedEx. All forms of shipments can be tracked with the links below:

http://www.ups.com/tracking/tracking.html

FedEx shipments can be tracked at the FedEx website below:

https://www.fedex.com/apps/fedextrack/

If you are not sure what shipment method you selected for your package, please contact us at (714) 752-0457 and we can tell you which shipment method was used.

How much does shipping cost?

We are pleased to offer $5.95 flat rate shipping on all orders where Ground shipping (3-7 business days) is selected. The $5.95 flat rate shipping applies only to the 48 contiguous United States. Exclusions: AK, HI, U.S. Territories, and International. Certain oversize items may incur additional shipping charges which will be displayed before you finalize your purchase.

We also offer various methods of expedited shipment for contiguous US customers only. We offer 3-day shipping (Fast), 2-day shipping (Faster), and next day shipping (Next Day Air).

Please note that shipping times are calculated from the time the order leaves our warehouse. Orders may take up to 1-2 business days to process. If the order is placed before 4PM PST on a business day, you may count that day as the first business day. Otherwise, the next business day counts as the first business day.

Cost of expedited shipment is as follows (all charges are flat fees):

3-Day (Fast): $17.95
2-Day (Faster): $20.95
Next Day: $30.95

Please note that issues with payment or order verification may delay your order further. If your order is placed into a hold status for any reason, we will contact you by phone and email.

How long does it take to process and ship my order?

Orders may take up to 1-2 business days to process. If the order is placed after 3 PM EST on a business day, the next business day counts as the first business day.

Please note that issues with payment or order verification may delay your order further. If your order is placed into a hold status for any reason, we will contact you by phone and email.

Once an order is shipped, it can take up to 7 business days to be delivered to your home, depending on the shipping method you have chosen. You will receive a tracking number by email which you can use to track your order online.

Please note that shipping an order internationally may take up to 1-3 weeks to be delivered and will also require the 1-2 business days to process.

Can I ship to a different address than my billing address?

In most cases, yes, you can ship to a different address than your billing address. In some cases, we may require further verification, which may or may not require your order to be shipped to the billing address that your bank has on file. If this occurs, your order will be placed on hold until we are able to speak with you to verify your order.

Does BabyMiracles.com ship to my country?

We are pleased to offer shipping to many countries all across the world! To see if we offer shipping to your country, view your shopping cart, click “SELECT COUNTRY,” and look for your country in the drop-down menu. You must have at least one item in your shopping cart in order to navigate to this page.

Please note that shipping internationally may take up to 1-3 weeks to be delivered.

How do I contact Customer Service?

Customer service is available to take your calls from 9 AM – 5PM PST, Monday through Friday. Our phone number is (714) 752-0457. Customer service representatives are not available by phone over the weekend. You may reach us by e-mail anytime at CustomerService@BabyMiracles.com. Please allow up to 1 business day for us to respond to your email.

How secure is your website?

Website security is our top priority and we are always utilizing the latest technologies to keep our customers information secure. If you have any advice, comments, or issues with our website please email us.

What is the sizing of your products?

Please view the Size Chart for more information.

What is your Return Policy?

Our return policy is listed on our Policy page.

How do I get an RMA number?

If you originally placed your order online, you may submit a return request through email at CustomerService@BabyMiracles.com to obtain an RMA number.

Do I have to pay for return shipping?

Customers choosing to return their purchase for a refund to the original method of payment must either pay for a return label, or ship item(s) back using a carrier of their choosing. Return label fees ($7.00 per label) will be debited from your refund.

Customers choosing to return their purchase for a store credit will not have to pay the fee for the return label.

Exchanges will also be subjected to the $7.00 fee, unless the item is not available or there is any dollar amount leftover and a store credit is chosen instead of a refund. Please let us know your preference regarding a refund or store credit when the request for your RMA number.

All return labels are emailed by USPS, not BabyMiracles. If you have not received your return label after you receive your RMA number from BabyMiracles, please check your spam folder.

If there was a problem with your order, please call us at (714) 752-0457.

Can I get my shipping cost refunded?

In general, we do not refund shipping charges. However, if there was a problem with your order, we may issue a credit for your shipping charge. As usual, if you are having any problem with your order, please call us at (714) 752-0457.

Do you offer discounts for wholesale/bulk orders?

Yes we do! For more information, please give us a call at (714) 752-0457 or contact our Sales Department at Sales@BabyMiracles.com.